Welcome to DIVINETHREADS. These Terms and Conditions governs the use of our website https://divinethreads.world, and the purchase of products through our online store.

By accessing our website or placing an order, you agree to these terms. If you do not agree, please do not use our website.

1. About Us

DIVINETHREADS is a UK-based fashion brand owned and operated by Citadel Assets Ltd, a company registered in England and Wales.

2. Ordering Products

  1. All orders placed through our website are subject to acceptance and availability
  2. Once you place an order, you will receive email confirmation. This does not constitute to acceptance of your order.
  3. We reserve the right to cancel or refuse any order at our discretion (e.g., due to stock errors, pricing issues, or suspected fraud).

3. Pricing and Payment

  1. All base prices are listed in GBP (£) and include VAT where applicable.
  2. You may view product prices in your local currency using our currency selector. Displayed prices in other currencies are for convenience only and may vary slightly based on the exchange rates and payment provider
  3. Final payment will be processed in GBP unless otherwise stated at checkout.
  4. We reserve the right to change prices at any time without notice.
  5. Payment must be received in full before your order is dispatched.
  6. Payments are securely processed through trusted third-party providers (e.g., Stripe, PayPal, WooCommerce Payments).

4. Delivery

  1. We ship within the UK and internationally, depending on your location
  2. Estimated delivery times are shown at checkout but can vary due to external factors
  3. We are not responsible for delays caused by postal services, customs, or unforeseen events

5. Returns and Refunds

We want you to be happy with your purchase. Please refer to our Returns and Refunds page to know more about:

  1. Eligibility for returns
  2. Timeframes
  3. Refund process
  4. Non-refundable items

6. Intellectual Property

All content on our website – including logos, designs, graphics, product photography, and text – is the intellectual property of DIVINETHREADS or our partners. You may not copy, reproduce, or use this content without written permission.

7. Use of Our Website

You agree to:

  1. Use this site for lawful purposes only
  2. Not misuse or attempt to access secure areas without permission
  3. Not submit false or misleading information

We reserve the right to restrict or terminate access for users who violate these terms.

8. Limitation of Liability

We do our best to ensure that all information on our website is accurate and up to date. However we cannot guarantee:

  1. That all product images matches real-life appearance 100% (e.g., due to screen differences)
  2. That all the website is free from errors, viruses, or interruptions

We are not liable for any damages arising from the use or misuse of our website or products

9. External Links

Our site may include links to third-party sites. We are not responsible for their content or their policies. Use at your own risk.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy and Cookie Policy to understand how we handle your data.

11. Governing Law

Those terms are governed by the laws of England and Wales. Any disputes will be handled but the courts of that jurisdiction.

12. Contact Us

If you have any questions about these Terms and Conditions, please email us at [email protected].